Welcome to CIWZ Academy. These Terms & Conditions (“Terms”) govern access to and use of the Academy platform available at https://www.certificatoiwz.org/academy/index.php, including registration, authentication, courses/tests, results display, wallet management, payment of any certificate issuance fees and (where available) certificate issuance/verification. The platform is designed to assess competence in standards, auditing and management system topics, aligned with widely recognized principles used in assessment and certification contexts, such as integrity, impartiality, competence, confidentiality and evidence-based/risk-based approaches.

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Definitions

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1. Scope and nature of the service

1.1 The Academy provides online courses and tests aimed at assessing competence on standards and reference schemes. 1.2 Tests are structured assessment tools. They do not replace in-person training, professional practice, or formal requirements mandated by regulations or specific schemes. 1.3 The contextual AI learning assistant, where enabled, is an educational support tool. It is clearly identified as AI, is restricted to the lesson context and is disabled during intermediate and final assessments. Its answers do not replace official standards, professional advice or the assessment rules. 1.4 Passing a test may allow (where applicable) requesting and obtaining a Certificate under the rules described herein.

2. Registration, account and security

2.1 Registration with accurate, complete and up-to-date data is required to take tests and access restricted features. 2.2 The User is responsible for safeguarding credentials and all activity performed through the account. In case of suspected compromise, the User must reset credentials and/or contact support. 2.3 The platform may adopt additional security measures (e.g., two-factor authentication - 2FA), rate limiting, anti-spam and logging to prevent abuse.

3. Test rules and assessment integrity

3.1 Tests may include integrity mechanisms such as timers, question/answer randomization, attempt tracking, protections against copy/paste, print/save actions and common developer-tool shortcuts. 3.2 Online paths with validated attendance may require the camera to verify technical continuity, framing and frontal presence. When enabled, AI-assisted visual checks may flag observable scene conditions such as additional people, secondary devices, obvious reference material or candidate absence. These signals are not used to identify people, infer emotion or intent or autonomously determine the outcome. 3.3 When enabled, the microphone may be processed locally solely to detect sustained voice/sound activity; audio is not recorded, transmitted or transcribed. Objective events such as session interruption, prolonged page-focus loss, camera unavailability, observable anomalies or missed presence confirmation may trigger alerts and, once the declared threshold is reached, a temporary pause of validated study time. 3.4 During intermediate and final assessments, after a clear notice and explicit acceptance, the front camera may be recorded without audio and integrity events may be linked to the timeline for authorized human review. 3.5 Any conduct aimed at compromising fairness or integrity (e.g. system manipulation, multiple accounts to bypass controls, scraping or workflow tampering) is prohibited. 3.6 In case of violations or reasonable suspicion, the Academy may invalidate attempts, suspend accounts and/or request additional checks, provided that no single automated signal alone constitutes a final decision.

4. Results, thresholds and certification

4.1 Results are calculated based on each course/test rules (e.g., minimum passing threshold). 4.2 Where applicable, certificate issuance is not automatic: after completion, results may be reviewed and validated by the Faculty committee. 4.3 The Certificate (where available) reflects the platform test outcome under these rules and may include an identifier and QR/code for verification.

5. Wallet, payments and payment providers

5.1 Access to courses, learning content, intermediate checks and final examinations does not require payment, unless a specific service page expressly states otherwise. 5.2 Under the ordinary platform model, the Wallet is used to cover any certificate issuance fee voluntarily requested by the User after passing the examination. 5.3 Wallet top-ups may be performed through third-party payment providers, including PayPal and Stripe. Payment flows are handled by those providers under their own terms, notices and security controls. 5.4 As an alternative to the Wallet, where available, the User may request an invoice and subsequently make a bank transfer using the references shown on the invoice. 5.5 The Academy does not store full card data: sensitive payment data is processed by the payment providers.

6. Fees, certificate issuance and possible waivers

6.1 Each course/test clearly indicates any certificate issuance fee. The fee is distinct from registration, course attendance, intermediate checks and the final examination, which under the ordinary flow may be completed without payment. 6.2 Payment is requested only when the User, after passing and any applicable review, chooses the certificate issuance/download function. 6.3 Merely opening the result page or certificate-request page does not create an automatic charge: a Wallet debit requires the User’s explicit confirmation. 6.4 In specific cases, the Academy may apply fee waivers or special conditions under internal criteria such as initiatives, partnerships or projects.

7. Refunds and cancellations

7.1 Wallet top-ups and payments via third-party providers may be subject to provider policies and platform rules. 7.2 As a general principle, once a fee has been used for already delivered/consumed services (e.g., certificate issuance and availability), refunds may not be available. Exceptional cases (e.g., documented technical issues) may be evaluated by the Academy. 7.3 Support/refund requests must include sufficient information for investigation (account, course/test, date, receipts/transaction IDs, issue description).

8. Intellectual property and content use

8.1 Questions, databases, texts, layout, logos and platform content are protected by intellectual property rights and/or licenses. 8.2 Unauthorized reproduction, distribution or publication of content (including questions/answers) is prohibited unless explicitly authorized in writing.

9. Limitation of liability

9.1 The platform is provided “as is”. While reasonable measures are taken to ensure availability and integrity, uninterrupted service cannot be guaranteed. 9.2 The Academy is not responsible for outages attributable to third parties (e.g., payment providers, email providers, connectivity, user devices). 9.3 A Certificate (where available) reflects a test outcome under platform rules and does not automatically equate to a regulated professional qualification unless explicitly stated.

10. Privacy and data processing

10.1 Personal data processing is governed by the Privacy Policy available here: https://www.certificatoiwz.org/academy/privacy.php. 10.2 The User acknowledges that data necessary to deliver the service (account data, test results, security logs and, where applicable, certificate data) may be processed for operational, security and compliance purposes.

11. Changes to these Terms

11.1 The Academy may update these Terms to reflect legal, service improvement or operational changes. The last updated date is shown at the top of this page. 11.2 Continued use of the platform after changes are posted constitutes acceptance of the updated Terms.

12. Support and documentation

12.1 For operational details (registration, free courses/exams, wallet and certificate requests), see the user guide: https://www.certificatoiwz.org/academy/user_guide.html. 12.2 For technical issues or assistance, use the channels provided within the platform (where available) or contact the relevant organization.

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