01
Learning Objectives
Provide foundational skills to understand and apply the ISO 9001:2015 requirements and structure an effective QMS.
FINAL EXAM ONLY
ISO9001_INTRO_LA
Introduction to ISO 9001:2015 Quality Management System – Exam
The course "Introduction to ISO 9001:2015 Quality Management System – Exam" provides a comprehensive overview of the ISO 9001:2015 standard, fundamental quality management principles, and essential requirements to implement an effective Quality Management System (QMS). Through an in-depth review of the High Level Structure (Annex SL), the course covers key topics such as the organization’s context, stakeholder needs, leadership engagement, quality policy definition, and the process approach, emphasizing process mapping, planning based on risk-based thinking, and quality objectives. It further examines supporting activities including competencies, communication, and documented information management, along with operational process control. Significant focus is placed on performance evaluation through monitoring, KPIs, internal audits, and management reviews. The course also addresses continual improvement, nonconformity management, and corrective actions, alongside a concise overview of the certification path and benefits of a well-implemented QMS. A final exam is included to assess the knowledge gained.
Exam duration60 min
Pass mark70%
Available questions200
CIWZ PROFESSIONAL ASSESSMENT
High-integrity learning environment
The pathway is designed for managers, executives, function owners, auditors and professionals. Lessons use validated minimum study time and a contextual tutor; assessments use server-side random selection of questions and answers, session-continuity controls, camera and local audio-activity monitoring during protected tests.
Traceability and reliability: integrity events are logged for authorized review; automated signals do not determine the result on their own.
OFFICIAL PATHWAY INFORMATION
Course technical sheet
Purpose, references, delivery method, commercial terms and certificate value, presented clearly and transparently.
02
Acquired Skills
- Knowledge of ISO 9001:2015 structure and quality principles
- Ability to identify and analyze organizational context and interested parties
- Application of process approach and risk-based thinking
- Document management and process control
- Performance evaluation using KPIs and internal audits
- Understanding of continual improvement activities
03
Target Audience
Professionals involved in Quality Management Systems, quality managers, auditors, control and process management roles.
04
Prerequisites
No specific prerequisites; basic knowledge of management systems recommended.
05
Program
- Introduction to ISO 9001:2015 and quality principles
- High Level Structure (Annex SL)
- Organizational context and interested parties
- Leadership and quality policy
- Process approach and mapping
- Planning: risk-based thinking and quality objectives
- Support: competencies, communication, documents
- Operation and process control
- Performance evaluation: KPIs, audits, management review
- Improvement: nonconformities, corrective actions
- Certification path overview and QMS benefits
06
Teaching Method
Lectures with multimedia support, practical examples and case study discussions.
07
Evaluation Method
Final multiple-choice exam with passing score at 70% correct answers.
08
Duration
60 minutes.
09
Certification
Certificate issued upon passing the exam with score.
10
Expected Outcomes
Ability to understand and assess a Quality Management System as per ISO 9001:2015 and support implementation and continual improvement.