01
Learning Objectives
- Assess advanced competencies in emotional intelligence and soft skills.
- Apply principles of emotion management, effective communication, and leadership.
FINAL EXAM ONLY
EQ_SOFT_LA
Emotional Intelligence and Soft Skills – Exam
The "Emotional Intelligence and Soft Skills – Exam" course is designed to assess and certify advanced competencies in emotional intelligence and soft skills applied in professional settings. During the exam, participants face realistic and complex scenarios involving cross-functional teams, conflict management, effective communication, and resilience development. The primary goal is to measure the ability to recognize and manage one’s own and others’ emotions, enhance collaboration, leadership, and communication, fostering a more productive and harmonious work environment. The course covers topics such as self-awareness, stress management, negotiation, critical problem solving, and public speaking, also addressing ethics and professionalism. Evaluation is based on high-level situational questions requiring practical application of emotional intelligence principles in complex work situations under realistic constraints like performance pressure and challenging group dynamics. The exam duration is 60 minutes, with a minimum passing score of 70%. This course targets professionals seeking to consolidate and certify their soft skills to improve work effectiveness, relationship management, and leadership, focusing on concrete applications and transversal skills demanded by today’s workforce.
Exam duration60 min
Pass mark70%
Available questions200
CIWZ PROFESSIONAL ASSESSMENT
High-integrity learning environment
The pathway is designed for managers, executives, function owners, auditors and professionals. Lessons use validated minimum study time and a contextual tutor; assessments use server-side random selection of questions and answers, session-continuity controls, camera and local audio-activity monitoring during protected tests.
Traceability and reliability: integrity events are logged for authorized review; automated signals do not determine the result on their own.
OFFICIAL PATHWAY INFORMATION
Course technical sheet
Purpose, references, delivery method, commercial terms and certificate value, presented clearly and transparently.
02
Skills Acquired
- Self-awareness and emotional self-regulation.
- Stress management and resilience.
- Assertive communication, active listening, and negotiation.
- Problem solving, critical thinking, and time management.
- Collaboration, teamwork, and public speaking.
- Behavioral ethics and professionalism in the workplace.
03
Target Audience
Professionals seeking certification of soft skills to enhance work effectiveness and relationships.
04
Prerequisites
Basic knowledge of communication and group dynamics; suggested prior work experience.
05
Program
- Fundamentals of emotional intelligence.
- Communication and listening.
- Stress management and resilience.
- Negotiation and conflict management techniques.
- Collaboration and teamwork.
- Presentations and public speaking.
- Ethics and professionalism.
06
Teaching Methodology
Exam with high-level situational questions based on real work scenarios.
07
Evaluation Method
60-minute test; passing score at least 70% correct answers.
08
Duration
60 minutes.
09
Certification
Certification of emotional intelligence and soft skills competencies upon passing the exam.
10
Expected Outcomes
Recognition of abilities to effectively manage emotions, communication, and collaboration in complex professional contexts.