ITIL 4 Master

Course description ITIL 4 Master is an advanced synthesis pathway for senior professionals with a complete view of IT Service Management: operational, strategic, specialist and transformational. The course is designed to consolidate the ability to apply ITIL in complex scenarios, connecting governance, value streams, practices, leadership, continual improvement, digital strategy and business outcomes. Learning objectives By the end of the course, learners will be able to: - integrate operational, strategic and specialist perspectives in the management of IT and digital services; - analyse complex scenarios and define approaches aligned with value, risk, governance and sustainability; - design improvement and transformation models based on evidence, metrics and business objectives; - guide senior decisions on operating models, sourcing, portfolio, service governance and digital transformation; - coordinate practices, value streams and stakeholders in an integrated way; - demonstrate leadership, consulting, critical evaluation and advanced application of the ITIL framework. Main contents - Full integration of the Service Value System, Service Value Chain, practices and guiding principles. - Service governance, risk control, compliance and decision models. - Digital strategy, transformation, roadmaps and value management. - Design and optimisation of value streams, practices and operating models. - Leadership, organisational culture, stakeholder management and change management. - Maturity assessment, metrics, benefits, continual improvement and sustainability. - Complex cases, consulting scenarios and advanced application in enterprise contexts. Target audience This course is intended for senior professionals, ITSM leaders, IT Directors, CIOs, senior consultants, governance leaders, service portfolio managers, transformation managers and professionals who need to demonstrate a complete and integrated view of IT and digital service management. Expected outcomes Learners consolidate advanced service management competence, connecting operations, strategy and specialist practice. The course prepares them to reason through complex scenarios, make informed decisions, lead transformations and demonstrate cross-functional, value-oriented mastery of the ITIL framework.